Intelligent support for WhatsApp + Chatwoot

Your team only talks to people who really need human hands.

Vexa Labs delivers a chatbot that understands customers, triages, collects the right context, and routes to the correct team — straight in Chatwoot. Live in up to 15 business days.

WhatsApp, Instagram, Telegram
Your infrastructure or ours
LGPD-friendly
−68%
triage time
V
Vanessa · virtual assistant
online — responding in < 2s
Hi, I'd like a quote for a social gate14:02
Hi! To give the right price, I need dimensions, city, and a reference photo if you have one 🙂14:02
90cm x 2.10m, south São Paulo. I have a photo14:03
handoffConversation assigned to Sales team · context ready
24/7
never sleeps
How it works

Triage, context, handoff — without you having to think about it.

The AI understands the customer's intent, collects only what's essential, and delivers the conversation ready for your team. Your agent opens the chat already knowing what it's about.

Understands and responds

Friendly AI, in your customer's language, with your brand's voice. Customizable from a Markdown file — no code changes required.

Routes by department

Sales, support, billing. The AI decides where the conversation goes and assigns it to the right team in Chatwoot automatically.

Handoff with context

When it needs a human, it transfers with the customer's name, needs, and collected data. Goodbye "can you repeat what you said?"

Safe testing mode

Only approved phone numbers talk to the AI during testing. Zero risk to your customer database.

Pluggable LLM provider

Groq, Anthropic, or OpenAI — switch via environment variable. Not locked into any platform.

Live in 15 days

Full setup: backend, Chatwoot, Evolution, AI, testing, and team training. All from Vexa.

15 days
contract to go-live
1 call
to LLM per message (3× cheaper)
< 2s
avg response time
100%
conversations auditable in Chatwoot

Ready to stop losing customers to slow responses?

20-minute call to map your flow, see the product working, and get a proposal with timeline and pricing.